Scenario:

Ash cloud causes cancellation of group flights

Air currents circulating ash spewed from an active volcano in southern Chile caused unpredictable flightdelays and cancellations, causing disruptions that changed on a daily and even hourly basis over the course of several months in Argentina, Brazil and Chile. The first flight cancellation caused a program to cancel the 2nd destination in their itinerary.

Austral Group response:

With ½ of the itinerary unexpectedly cancelled, the Austral Group acted fast to pull together several meetings with executives within hours of the cancelled flight. Our Logistics team was able to secure 100% no-show reimbursements from our providers negating any potential loss of trip funds. Our Programming team created contingency itineraries that were quickly implemented when subsequent delays and cancellations disrupted scheduled programs.

Client assessment:

I honestly don’t know what we would have done had Austral not been so responsive when our flight in Buenos Aires was cancelled due to volcanic ash. They secured the coach, the guide, and the hotel rooms, spur of moment outings, as well as arranged for air tickets for 32 people on a different flight.
~ Dr. Joan C. Hubbard, Department of Management, University of North Texas